Telephone Hotlines

Telehealth Ontario 1-866-797-0000

  • Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse
  • Hours: 24 hours a day, 7 days a week

COAST Hamilton 905-972-8338

  • Crisis phone line to speak to crisis workers for any mental health-related crisis; mobile team for face to face support
  • Hours: 24 hours a day, 7 days a week
  • Website:

Wesley Interpretation Service (paid) 289-389-8739

  • Provide translation and interpretation on-site or by phone for over 30 languages including Arabic, Farsi, French, Somali, and Swahili
  • Hours: Monday to Friday 8:00 am – 8:00 pm, Saturday and Holidays 8:00 am – 5:00 pm (Call 289-389-8739 ext 302 if interpretation is needed for hours outside those of operation)
  • Website:; email:

Motherisk Helpline 1-877-439-2744

  • Information about the risk or safety of prescription and over-the-counter drugs, herbal products, chemicals, x-rays, chronic disease and infections, and everyday exposures during pregnancy and while breastfeeding
  • Hours: Monday through Friday, 9 a.m. to 5 p.m. EST.
  • Website:

Alcohol and Substance Use Helpline (for pregnant women) 1-877-327-4636

  • Information about the fetal effects of alcohol, nicotine and drugs like marijuana, cocaine and ecstasy
  • Hours: Monday through Friday, 9 a.m. to 5 p.m. EST.

Salvation Army Suicide Prevention Hotline 905-522-5244

  • Offers 24/7 Suicide Crisis line providing telephone support and intervention to individuals experiencing varying degrees of crisis
  • Hours: 24 hours a day, 7 days a week
  • Website:

Government of Ontario Mental Health Hotline 1-866-531-2600

  •  Offers listening, support and information about counselling and other services in your community, but does not provide counselling.
  • Hours: 24 hours a day, 7 days a week
  • Website:

Human Rights Legal Support Hotline 1-866-625-5179

  • Provides legal assistance to individuals in taking an application to the Human Rights Tribunal of Ontario to resolve a human rights dispute.
  • Hours: Monday, Tuesday, Wednesday and Friday: 9 am to 5 pm; Thursday: 2 pm to 6 pm
  • Website:

The Canadian Cancer Society Smokers’ Helpline 1-877-513-5333

  • Free phone or online service with Quit Coach to develop a plan for quitting smoking, answer your questions about quitting and refer you to services in our community
  • Hours: Monday to Thursday 8 am to 9 pm, Friday 8 am to 6 pm and Saturday and Sunday 9 am to 5 pm
  • Website:

Mobile Health Services

City of Hamilton Dental Health Bus

  • Free emergency dental services by dentists. These services include x-rays, dental fillings, uncomplicated extractions or removing teeth, and antibiotics for dental infections.
  • Walk-in only; priority given to people with emergencies.
  • Contact: 905-546-2424 ext. 3789
  • Hours/location: Monday to Friday 8:30 am – 12 pm and 1 – 4 pm; see website bus schedule/locations
  • Website:

Shelter Health Network

Community Health Workers (Women’s Health Educators)

  • Provide sessions about healthy eating, physical activity, health services and breast, cervical and colorectal cancer screening. Help book cancer screening appointments. Go with women to cancer screening appointments for language and cultural support for women. Connect people to resources and services in our community.
  • For immigrants from the Chinese and South Asian communities – call to access services.
  • Contact: Call 905-546-2424 ext. 3760 for service in English, ext. 3314 for service in Chinese, and ext. 1705 for service in Urdu, Hindi and Punjabi
  • Website:

Shelters without Listed Addresses

Good Shepherd Barrett House

  • Crisis phone line to speak to crisis workers for any mental health-related crisis, face to face support (emergency counselling support- available primarily during business hours and on weekends), in-bed five-day stay; can also help those who are transitioning out of hospital stay or custody. Interpreters available.
  • Contact: 905-529-7878 (24/7 crisis, information support, and referral line)
  • Website:

Mission Services Inasmuch House

  • Shelter for women and children fleeing abuse. Call for assessment. Workers speak Spanish, French, Tagalog, Ukrainian, and also have access to interpration services
  • Contact: 905-529-8600 (24/7 crisis line) or 905-529-8149 (business line)
  • Website: