Newcomers include immigrants, refugees and refugee claimants settling in Canada. This portal features resources that aim to: (1) support newcomers in accessing services, and (2) support healthcare/service providers in delivering care to newcomers.
HAMILTON SERVICE MAP – An easily navigable map for both newcomers and healthcare/service providers detailing relevant healthcare and social services available to newcomers living in Hamilton, Ontario.
BEST PRACTICE GUIDELINES – A compilation of best practice guidelines for healthcare providers serving newcomers. Topics range from general Health System Navigation & Culturally Appropriate Care to specific health topics like Infectious Diseases.
TRANSLATED HEALTH EDUCATION MATERIALS – A repository of translated patient health education materials in Arabic, Czech, Farsi, Hungarian and Somali. Also includes a compilation of databases covering over 100 different languages and health issues.
IFHP/OTHP BILLING & ELIGIBILITY TOOLS – A package of tools and training materials outlining: (1) how to determine what level of healthcare coverage a refugee or refugee claimant is eligible for, (2) how to submit a claim and be remunerated for a services provided to a refugee or refugee claimant, and (3) how clients can sign up for and renew coverage under the Interim Federal Health Program.
This portal was developed through a partnership between Refuge: Hamilton Centre for Newcomer Health and Ruth Chiu, Matt Driedger and Matthew Hughsam, students in the Bachelor of Health Sciences Program Global Health Specialization at McMaster University.
Last Updated: April 22, 2015